ProShip Live Help

Help is on the way.

We know how crucial it is to keep your global shipping operations up and running. That’s why ProShip offers yet another way of getting the help you need: ProShip Live Help. It gives you two choices: Remote Desktop Sharing or the Trouble Ticket System.

Remote Desktop Sharing enables our support staff to assist you by viewing an image of your screen and understanding the exact problem. It’s kept secure by a support connection key you establish and must enter.

The Trouble Ticket System allows you to submit a detailed support request, which will be handled promptly by a ProShip software engineer. Your Trouble Ticket will also be supervised by our Customer Advocate to ensure that needed assistance is expedited.