Customer Advocate

Shipping is a one-way transaction. Communicating with customers is not.

ProShip gives the highest priority to communicating with our customers. That’s why we’ve established a Customer Advocate to act as your liaison with our entire organization. Whether it’s resolving a technical issue, gauging your overall satisfaction or keeping you informed about new shipping notifications, the sole responsibility of our Customer Advocate is to help you gain the maximum value from your ProShip system.

The Customer Advocate oversees “support tickets” to assure that our engineers are solving any problems and communicating with you. When carriers issue updates or agencies post new regulations, the Customer Advocate makes sure you’re aware of them. The Customer Advocate also seeks your feedback about ProShip in general so that we can continue to make ProShip responsive to your needs.

Shipping is a one-way transaction; communicating with customers is not. With ProShip, you have a voice with the Customer Advocate.